Returns & Refunds

We want customers to feel confident when ordering Create Creatine Gummies.

If something isn’t right with your order, we’re here to help.

Because creatine gummies are consumable dietary supplements, we must also protect the quality and safety of products sold to customers. For this reason, opened products generally cannot be returned for resale.

Please review the policy below before requesting a return.

30-Day Return Window

Eligible products may be returned within:

30 Days of Delivery

To qualify for a standard return, the product must be:

Unopened
Unused
In its original packaging
Factory sealed
In resalable condition
Accompanied by proof of purchase

Return requests submitted more than 30 days after delivery may not be accepted.

Products That Cannot Normally Be Returned

For safety and quality reasons, we generally cannot accept returns of:

Opened dietary supplements
Partially consumed products
Products with broken seals
Products altered after delivery
Items not purchased directly from CreateCreatineGummies.com
Products returned without authorization
Gift cards
Promotional items marked final sale

This does not affect claims involving a product that arrived damaged, defective, incorrect, or otherwise subject to rights that cannot legally be excluded.

Changed Your Mind?

If you’ve changed your mind, you may request a return within the 30-day return period provided the product remains unopened, sealed, unused, and otherwise eligible.

Unless the return resulted from our error, the customer is responsible for return-shipping costs.

Original shipping charges are generally non-refundable.

Damaged Products

If your order arrives damaged, contact us within 7 days of delivery.

Send:

Your order number
Photo of the outer shipping package
Photo of the damaged item
Photo of the shipping label
Description of what happened

Once reviewed, eligible claims may result in:

Replacement
Store credit
Refund

depending on the circumstances and product availability.

Wrong Product Received

If we sent a product different from what you ordered, contact us within 7 days of delivery.

Do not open the incorrect product.

Once the error has been confirmed, we’ll provide instructions and arrange an appropriate resolution.

Missing Items

If an item is missing from your order, contact customer support within 7 days.

Please include:

Order number
Products received
Product you believe is missing
Photos of the package when requested

We may review fulfillment and shipping records before approving the claim.

How to Request a Return

Before mailing anything back, contact:

[INSERT SUPPORT EMAIL]

Include:

Full name
Order number
Product being returned
Reason for return
Photos when applicable

If your return is approved, we’ll provide the necessary return instructions.

Do not send a product back without authorization, as unauthorized returns may delay processing or be refused.

Return Shipping

Unless the return is caused by:

Our fulfillment error
An incorrect item
A confirmed product defect
Shipping damage covered by our policy

customers are normally responsible for return-shipping costs.

We recommend using a trackable shipping service.

Create Creatine Gummies cannot be responsible for return packages lost before reaching our return facility.

Refund Processing

Once an eligible return reaches us, we will inspect it.

If approved, the refund will normally be sent back to the original payment method.

Please allow approximately:

5–10 Business Days After Approval

for the refund to appear, depending on your bank, card issuer, or payment provider.

Processing times after we issue a refund are controlled by the financial institution.

Shipping Charges

Original shipping costs are generally non-refundable unless:

We shipped the wrong item
A confirmed fulfillment error occurred
Applicable law requires otherwise

Expedited-shipping fees are also generally non-refundable once the expedited shipping service has been performed.

Exchanges

Where inventory permits, eligible unopened products may be exchanged.

The fastest option may sometimes be to:

Return the eligible original item.
Receive the applicable refund.
Place a new order for the preferred product.

Customer support will explain the available options for your situation.

International Returns

International return requests are subject to the same basic eligibility requirements.

Customers are generally responsible for:

Return postage
Customs paperwork
Applicable duties
Brokerage charges
Import/export fees

Customs duties, taxes, VAT, and fees paid to government agencies or third parties are generally non-refundable by Create Creatine Gummies.

Please contact support before sending an international return.

Packages Refused or Returned to Sender

If an order is returned because of:

An incorrect address
Incomplete address
Refused delivery
Failure to collect the parcel
Unpaid customs charges
Import documentation issues

we will review the order after it is returned to us.

Where a refund is approved, outbound shipping charges, return costs, and non-recoverable fees may be deducted from the refund where legally permitted.

Order Cancellations

Want to cancel an order?

If your order hasn’t entered fulfillment, we will make reasonable efforts to cancel it.

We cannot guarantee cancellation after processing begins.

Once shipped, the standard return policy applies.

Refunds for Sale Items

Unless specifically marked Final Sale, eligible unopened sale products may be returned under the same 30-day policy.

Final-sale products cannot normally be returned except where:

The product arrives damaged
The wrong product was supplied
Applicable law requires a remedy

Purchases From Other Retailers

If you purchased Create Creatine Gummies from another authorized retailer, please contact that retailer directly.

Retail partners may maintain their own return and refund policies.

We can assist with product-information questions, but we generally cannot refund an order for which payment was collected by another seller.

RETURN & REFUND FAQ

Can I return Create Creatine Gummies?

Yes. Eligible unopened, unused, factory-sealed products may be returned within 30 days of delivery.

Can I return an opened container?

Because creatine gummies are consumable dietary supplements, opened products generally cannot be returned unless there is a confirmed defect or another issue covered by this policy.

Who pays for return shipping?

Customers generally pay for returns due to a change of mind. If we sent an incorrect or confirmed defective product, we will provide the appropriate resolution.

When will I receive my refund?

Approved refunds are issued to the original payment method. Banks and payment providers may require approximately 5–10 business days to post the funds.

Can international customers return products?

Eligible international customers may request returns, although return shipping and customs-related costs are generally the customer’s responsibility.

What if my gummies arrive damaged?

Need Help?

We’re here to make the process straightforward.

Create Creatine Gummies Customer Support
Sales@createcreatinegummies.com

Please include your order number with all order-related inquiries.

Refund and Returns Policy